{"id":486,"date":"2026-08-31T19:34:09","date_gmt":"2026-08-31T19:34:09","guid":{"rendered":"https:\/\/twotronic.com\/?p=486"},"modified":"2026-09-04T19:20:11","modified_gmt":"2026-09-04T19:20:11","slug":"johannes-fritz-mercedes-benz-bavaria-on-the-twotronic-scanner","status":"publish","type":"post","link":"https:\/\/twotronic.com\/index.php\/en\/johannes-fritz-mercedes-benz-bavaria-on-the-twotronic-scanner\/","title":{"rendered":"Johannes Fritz, chairman of the management board at Mercedes-Benz Bavaria, on the TwoTronic scanner"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Mercedes-Benz is pushing the digitalisation of its service processes through consistently. Scanner technology is a striking example, and artificial intelligence will follow. At the flagship site on Arnulfstra&szlig;e in Munich, every car is scanned before it enters the parking garage. Paint, wheel rims, tires and underbody, all of it captured without gaps. That is one prerequisite for running the service consultation with the customer without the tedious walk out to the car.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_testimonial_0 et_pb_testimonial et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_testimonial_inner\"><div class=\"et_pb_testimonial_portrait\"><img loading=\"lazy\" decoding=\"async\" alt=\"Portrait photo of Johannes Fritz\" src=\"https:\/\/twotronic.com\/wp-content\/uploads\/2026\/08\/Johannes_Fritz-e1788201604118.avif\" width=\"255\" height=\"255\" srcset=\"https:\/\/twotronic.com\/wp-content\/uploads\/2026\/08\/Johannes_Fritz-e1788201604118.avif 255w, https:\/\/twotronic.com\/wp-content\/uploads\/2026\/08\/Johannes_Fritz-e1788201604118-150x150.avif 150w\" sizes=\"(max-width: 255px) 100vw, 255px\" class=\"wp-image-284\" \/><\/div><div class=\"et_pb_testimonial_description et_flex_module\"><div class=\"et_pb_testimonial_description_inner\"><div class=\"et_pb_testimonial_content\"><p>Since the scanner has been in operation we have been able to resolve every single customer complaint. Today you wonder how we handled it before we had one.<\/p>\n<p>Source: <span class=\"jpwv0\"><a target=\"_blank\" href=\"https:\/\/www.autohaus.de\/nachrichten\/werkstatt\/serviceprozess-mercedes-setzt-auf-scanner-technik-3445469\" rel=\"noopener\" class=\"Z5m1L N-2r5\" data-hook=\"web-link\">AUTOHAUS<\/a><\/span><\/p>\n<\/div><\/div><div class=\"et_pb_testimonial_author\">Johannes Fritz<\/div><div class=\"et_pb_testimonial_meta\"><span class=\"et_pb_testimonial_position\">Chairman of the Management Board<\/span><span class=\"et_pb_testimonial_separator\">, <\/span><span class=\"et_pb_testimonial_company\">Mercedes-Benz Bavaria<\/span><\/div><\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":283,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45],"tags":[],"class_list":["post-486","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-en"],"_links":{"self":[{"href":"https:\/\/twotronic.com\/index.php\/wp-json\/wp\/v2\/posts\/486","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/twotronic.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/twotronic.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/twotronic.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/twotronic.com\/index.php\/wp-json\/wp\/v2\/comments?post=486"}],"version-history":[{"count":4,"href":"https:\/\/twotronic.com\/index.php\/wp-json\/wp\/v2\/posts\/486\/revisions"}],"predecessor-version":[{"id":915,"href":"https:\/\/twotronic.com\/index.php\/wp-json\/wp\/v2\/posts\/486\/revisions\/915"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/twotronic.com\/index.php\/wp-json\/wp\/v2\/media\/283"}],"wp:attachment":[{"href":"https:\/\/twotronic.com\/index.php\/wp-json\/wp\/v2\/media?parent=486"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/twotronic.com\/index.php\/wp-json\/wp\/v2\/categories?post=486"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/twotronic.com\/index.php\/wp-json\/wp\/v2\/tags?post=486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}