Mercedes-Benz is pushing the digitalisation of its service processes through consistently. Scanner technology is a striking example, and artificial intelligence will follow. At the flagship site on Arnulfstraße in Munich, every car is scanned before it enters the parking garage. Paint, wheel rims, tires and underbody, all of it captured without gaps. That is one prerequisite for running the service consultation with the customer without the tedious walk out to the car.
Since the scanner has been in operation we have been able to resolve every single customer complaint. Today you wonder how we handled it before we had one.
Source: AUTOHAUS